Plan your visit to Eye Consultants of Pennsylvania

We offer convenient, family-friendly hours in all of our locations. Regular office hours for most of our locations are Monday through Friday 9 a.m. to 5 p.m. with some locations offering weekday evening hours. For details on each location, click here.

Emergency Calls

If you have a true medical emergency, call 911 immediately.

If your injury is so urgent that you cannot wait for an appointment, go directly to your nearest hospital’s emergency Room. There, you will receive initial treatment. Tell the Emergency Room staff that you are an Eye Consultants of Pennsylvania patient. Our doctors will then be contacted by the hospital’s staff.

Non-Emergency Calls

Office telephones are answered by our receptionists during normal business hours on weekdays. If you believe that your situation requires immediate attention by a member of our clinical staff, or an appointment that same day, please advise our receptionists of that need. Medical situations are handled by the ophthalmic technicians, nurses and doctors. If you call while the doctor is with another patient, please leave your message with the doctor’s assistant. He or she will, as necessary, relay your problem to the doctor, who will then get back to you with further instructions or convey those instructions back to you via the assistant. Financial questions are handled by our billing and insurance department.

Calls After Normal Business Hours

After normal hours, calls to the office are answered by our answering service. If appropriate, the answering service will contact the Eye Consultants of Pennsylvania physician on-call. Otherwise, you will receive a return call the following day.

You can download and print our New Patient Form, Knowing Your Insurance Coverage Form, Insurance Financial Form, Welcome to Our Practice Letter and our Notice of Privacy Practices here. If you are unable to download and print the forms at home, you may obtain them from our office.

New Patient Information form

Knowing Your Insurance Coverage

Insurance Financial form

Frequently Asked Questions: General Patient & Practice Information

Welcome to Our Practice Letter

Notice of Privacy Practices

You can also download directions to our offices here.

Printable Office Directions

Routine appointments may be scheduled at any of our offices in three ways:

• By calling during regular office hours (toll-free, 1-800-762-7132).
• Via our secure Patient Portal
• Using our online appointment request form

Regular office hours for most of our locations are Monday through Friday 9 a.m. to 5 p.m. with some locations offering weekday evening hours.

Our receptionists are well trained in obtaining all the necessary information needed to schedule an appropriate time for you with the appropriate physician; please do not consider their inquiries an infringement on your privacy. Your doctor may require special diagnostic tests, which can be time consuming. Please allow appropriate time for your appointment and diagnostic testing. Please plan for up to a two-hour appointment as you may have dilating drops instilled, which will certainly extend your appointment and may require you to have a driver. We would appreciate your calling at least 24 hours in advance if you must cancel your appointment or a “no-show” fee could be applied.

At Eye Consultants of Pennsylvania, we pride ourselves on taking as much time as necessary to give you the high-quality care that you expect from us – arrival to discharge. We advise every patient to allow between two and three hours for your appointment at Eye Consultants of Pennsylvania.

Here is what to expect:

1. Registration: 10 to 15 minutes
2. Visual Field Testing (if applicable): 20 to 30 minutes
3. Technician Evaluation: 15 to 20 minutes
4. Retinal/Nerve Imaging (if applicable): 15 to 20 minutes
5. MD/OD Evaluation (timing varies depending on need for refraction, dilation, office-based procedure): 15 to 60 minutes
6. Checkout: 10 to 15 minutes

We are honored that you have chosen Eye Consultants of Pennsylvania for your care, and we appreciate your understanding and your patience.

We would appreciate your calling at least 24 hours in advance if you must cancel your appointment or a “no-show” fee could be applied.

At the time of your initial visit to our office, you should arrive 15 minutes before your appointment time, unless you have been given instructions to arrive earlier. Please check in with our receptionist upon your arrival.

The receptionist will ask you for the New Patient Information sheet you received in the mail. If you did not receive it, you will be given one to complete. These questions are a necessary part of your examination. At a glance, the physician will obtain essential information about you. Your address and telephone number are needed in case your physician needs to contact you. Information concerning your age, occupation, etc., is also important because it has a bearing upon your health and physical status. Please be assured that all information is confidential, and no part of your record will be disclosed without your written consent.

When your appointment time arrives, a medical assistant will guide you to an examining room. You will asked about your medical history. You will need a list of all the medication you are taking at present. If you are using eye medicines, please bring the bottles with you. This information is important to the doctor who examines you.

Please ask for medication refills at the time of your visit. We request that you try to foresee the need for medication refills. If you wait until your prescription has completely run out before telephoning for a refill, there is a possibility your physician will not be readily available to authorize a renewal.

At your appointment, or when calling the office, please have the name and telephone number of your preferred pharmacy/drug store available. This will aid us in processing your refill.

Surgery may be done at one of the following locations:

• Pennsylvania Eye and Ear Surgery Center in Wyomissing
• Physicians Care Surgical Hospital or Physicians Care Surgical Center in Royersford
• Physicians Surgical Center of Lebanon
• Various locations of the Tower Health network.

If you are to be scheduled for surgery, one of our surgical scheduling staff will make the arrangements for you.

We believe that the fees charged by this office are fair and reasonable. Please do not hesitate to call our billing department with any questions regarding your charges. Eye Consultants of Pennsylvania doctors participate with most major insurance carriers and vision plans; however, because insurance plans and carriers change quite frequently, we urge you to check with your insurance carrier in advance on the specifics of your insurance coverage and whether it is accepted by our provider at the location where you have your appointment. We will file claims for insured services that fall under one of these insurance programs. The payment will come directly to Eye Consultants of Pennsylvania, and you should receive an explanation of benefits from your insurance company. If you are not a member of one of the insurance programs with whom we participate, payment in full is expected at the time of service.

Surgical procedures will be billed to insurance carriers. It is the patient’s responsibility to obtain a referral, if needed, for HMO and certain other managed care plans. If a referral is not presented at the time of service, the patient will be responsible for payment of that service, at the time of service. All co-payments are due upon arrival.

Please discuss any financial concerns with our billing office at 610-378-1344, option 2, between the hours of 9:00am and 4:00pm, weekdays.

Our Patient Portal can provide you with important patient information. You can request an appointment, request medication refills, request to see your patient summaries, and send messages to your doctor or our staff with questions. Please call 1-800-762-7132 and speak to our reception staff to request an email invitation allowing registration to our Patient Portal at EyeConsultantsOfPa.com, once you receive your email invitation, click on the link within your email invitation to register and access our Patient Portal.

Our office will provide the answers to any additional questions you may have. We are always receptive to any questions, feedback, or comments / suggestions that you may have regarding our medical practice.

We believe strongly in the integrity of the doctor-patient relationship. Therefore, to protect your privacy, be assured we will never release any of your personal or medical information without your consent. You can download our Notice of Privacy Practices here.

Por su Familia: Línea de ayuda nacional para familias hispanas sobre la salud.

1-866-SU-FAMILIA (1-866-783-2645)

Una línea telefónica gratis para ayudar a familias hispanas obtener información básica sobre la salud. También puede obtener referidos a proveedores de salud locales y programas apoyados por el gobierno federal. Este servicio está disponible de lunes a viernes desde las 9:00 de la mañana hasta las 6:00 de la tarde. (Hora del Este)